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founder Star Xu has clarified the company’s position on freezing user accounts when Know Your Customer (KYC) information is not up to date.
This discussion gained attention after reports surfaced that user accounts were being locked due to incomplete identification requirements.
On January 11, several users expressed frustration over being unable to access their OKX accounts due to KYC policy enforcement.
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Xu addressed these concerns in a post on X by outlining the platform’s approach to account restrictions. He explained that connections to criminal activity or involvement in law enforcement investigations would result in account suspension.
KYC completion rules also factor into the process. Reports from the community indicate that certain users discovered their accounts were inaccessible when required identity updates had not been completed.
According to Xu, account restrictions linked to KYC mainly occur when users fail to submit required documents before system deadlines. He noted that such freezes aim to protect security and follow established procedures.
Xu stated that there are three reasons for an account to be frozen: involvement in criminal cases or police investigations, failure to complete KYC, or relevant judicial procedures, such as arbitration.
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has paused peso-based USDC purchases, sales and bank withdrawals in Argentina. What happened? Read the full story.
